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Does Your UI Lack EQ?

The man in his navy blue long sleeves polo is working on his dual monitor computer. He has papers, pen, and calculator on his table.

Do you know how often companies waste money because a software system is not used as it was designed? Sometimes, the basic features of a user interface (UI) software system are not even used as they should be. It is possible that the software isn’t synced with the behaviors and habits of the people that are supposed to use the UI.

How many times have you implemented a top-quality software system only to find out it wasn’t being used, money was spent buying the system, and training people on the UI software system? Did you hear about why the new system wasn’t being used?

A national warehouse chain spent nearly $100,000 on a new inventory management system, including training the employees on how to use the system. However, employees were not using the new software system, causing massive delays because it was unknown what warehouse had what items. The new software did not align with the behaviors and habits of the people.

There is a simple solution to measure inputs and processes to add a human component to your software and processes. Modern technology is awesome when it is properly aligned with people’s habits and behaviors.

Software Systems are Not People

 

Human behavior is complex and messy. To date, there have been no successful integrations of human behavior into a software system. Some experts say it is because computer systems find human behavior illogical.

People will not use something that does not work with their behaviors and habits. Sometimes, this is due to the extra steps it may take them to use a software system. For example:

If a person must stop in the middle of inventory management to input numbers into a system, chances are they will write their information on a piece of paper and keep going through their count. It is their habit to complete the count without constantly inputting it into a system as they go. After that is done, they may have other work to complete and feel it unnecessary to transfer their information into the system when it’s already on paper.

This was the case of that national warehouse chain previously mentioned. The employees were not putting the information into the system, causing confusion about actual inventory data.

The EPS Solution

 

There were two people collaborating about UI software systems. The other has a pen and writing something on their data, while the other is pointing his finger on it.

 

An Effective Performance Strategy has a tool that can evaluate how people interact with the systems and processes in a company. Through observations and assessments, the behaviors and habits of employees are understood and compared to how the UI is set up. Even the smallest of changes can break the system.

Through a series of assessments to check the inputs, processes, and outputs, EPS can determine where the breakdown is occurring. A plan of action is put into place, training is conducted, and systems are merged with the human component to enhance processes.

 

The Intersection of People and Processes

 

Seven people are in one room and they are listening to the guy who is in a maroon polo while they are having a break and taling about processes. One of them is standing, three of them are standing and leaning on the table, and the three of them are just sitting. It seems that they are happy collaborating with each other.

 

When you bring people together with processes in a way that enables the understanding of how people interact with systems and processes, the result is successful implementation and alignment. People understand the process of using the new system, driving greater performance.

Help people interact with the process and incorporate a little emotional intelligence into your system to drive success by letting the experts help!

Contact Effective Performance Strategies today to get you on your way to a more effective and efficient company by ensuring that your people, processes, and systems are aligned.

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